CB080: Couchbase Enterprise Support Onboarding

Content
7 modules

Instructor
James Flather

Released
02 Mar 2021

Price
Free

Description

This self-paced course provides an introduction to the Couchbase Support Team and how to best work with the team to resolve any issues quickly.

This course is aimed at Couchbase Enterprise Edition customers who have an existing Support Entitlement. If you don't yet have a Support Entitlement but would like to find out more about one, please do get in touch at https://www.couchbase.com/contact.

The course uses a series of videos to discuss topics such as the team itself and how we operate, how to reach us and how we will work with you on any issue, and any information gathering steps we will ask you to perform.

Objectives

  • Introduction to Couchbase Support
    • The Products we Support
    • Support SLAs and Priorities
    • Where to Open a Ticket
    • Community Resources available
  • How to Raise a Support Ticket
    • Registering on our Support Portal
    • Raising a new Support Ticket
    • Level of detail to expedite assistance
    • Highlighting urgent issues
  • Achieving the swiftest resolution
    • The importance of delivering logs
    • Best use of calls / web meetings
    • When and how to escalate
    • Handling of upcoming events
  • Collecting Couchbase Server, Couchbase Mobile, SDK, and Autonomous Operator Logs
    • Using logs for faster resolution
    • Information contained within
    • Collecting via the UI
    • Collecting via the CLI
    • Redacting Sensitive Information

Certificate

By completing/passing this course, you will attain the certificate OLT Proof of Participation

1.
Introduction to Couchbase Enterprise Support
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2.
Raising a Ticket
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3.
Resolving Tickets Swiftly
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4.
Collecting Couchbase Server Logs
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5.
Collecting Couchbase Mobile Logs
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6.
Collecting Couchbase SDK Logs
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7.
Collecting Couchbase Autonomous Operator Logs
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1. Guarantee

Instructor Led Training: Couchbase guarantees that registered and paid Learners who fully attend all lectures, actively participate, and complete all hands on lab work for an Instructor Led Training course registered through this site and delivered by Couchbase staff, will be competent and confident with the learning objectives presented for that course. Learners who fully attend all lectures, actively participate, and complete all hands on lab work for a course, but do not feel competent and confident with the stated learning objectives presented for that course, at the end of the course, may retake any publicly scheduled and confirmed delivery of the same course, without charge, within one year of the end date of the originally registered training. 

Online Training: Couchbase provides no guaranteed learning outcome for any Learner's participation in free online training courses provided by Couchbase.

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Learner agrees not to record any Couchbase training content, in whole or part, by any means.

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